Most questions are answered in the help center. If yours isn't, here's who can help.
Problems with your account or organization
- Can't see a page or an organization you expect? Check the organization named at the top right. What you see depends on which organization is active. See organizations.
- Need a different role, or to be added to a team? Ask an owner of your organization. Owners manage members and invitations.
- Invitation link not working? Ask the person who sent it for a new one. See invitations.
- Can't create an account? Sign-up may be open only to people who've been invited. You can register your interest as a Sponsor.
Wrong or outdated vendor information
Vendors are responsible for what their dashboard says. If you're a vendor, update your own dashboard. If you're a Sponsor and something on a vendor's page looks wrong, tell our team.
Contact our team
Go to Get in touch on the About page, also linked as Contact at the bottom of public pages. The quickest way to reach us there is to register your interest, as a Sponsor or as a Service Provider.
When you write, include:
- What you were trying to do.
- The page you were on, or its address.
- What happened, and any message you saw.
- The organization you were signed in to, if any.
Questions about your information
For what the app records and who sees it, see privacy. For the legal text, see the privacy policy.
Last reviewed 28 October 2026.