When you're signed in, the Ask button at the bottom of the screen opens the assistant. Type a question about how something works here, such as how Compare works or why a dashboard change is waiting for review.
What it answers
- Only questions about using this platform, from these help pages. Each answer ends with links to the pages it used.
- If the help pages don't cover your question, it says so and points you to the help pages and to Get in touch. It doesn't guess.
- It doesn't recommend or rank vendors. To choose vendors, browse and search, use filters and Compare, and read our curated shortlists.
It knows which page you opened it from, so "how does this work?" is about that page. It doesn't see your account, your organization or anything you've saved.
Keep it general
Don't include confidential details, such as study names, protocols or contract terms. Questions are sent to our AI provider to be answered. We don't send your name, email or organization with them, and we don't store them.
Answers can be incomplete. If something matters, check the help page the answer links to.
Limits
There's a limit on how many questions you can ask in an hour, and on how much the assistant answers each day across everyone. When a limit is reached, the panel says so; the help pages are always there.
Last reviewed 28 October 2026.